ShoreTel Workgroup
ShoreTel Workgroup's is an attractive entry level call center that is designed for informal groups looking to become more efficient in their operations. Tightly integrated with the ShoreTel phone system, workgroups provide a simple call center to customers at an extremely low total cost of ownership.
ShoreTel Workgroup Key Features
- Voice call routing
- Allows the routing of incoming voice calls to agents.
- Simple management
- Provides desktop real-time tools, as well as historical views for better call center operation.
- Longest wait routing
- Callers are automatically delivered based on how long they have been waiting.
- Basic Announcements
- Each caller can be queued and presented with multiple levels of menus, with options to continue holding or to exit to another destination.
- Scheduling
- Ability to schedule the direction of calls to one group during working hours and to a different destination during non-working hours.
- Basic integrated reports
- Provides a basic view of call center performance.
